We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unused items returned in their original condition and packaging, within the given timeframe. Please be aware that all responsible return costs are applicable by the customer. We are not responsible for any lost items due to inaccurate shipping information provided upon placing the order. Refunds and exchanges will only be given on items returned within 30 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.